Gaming is meant to be fun — not a source of stress. new pk believes that every member's physical and mental wellbeing matters far more than any win. On this page, you'll find our protection tools and responsible gaming guides.
Every tool and policy has been designed with the real needs of players in Bangladesh in mind
Set a daily, weekly, or monthly deposit limit. Once set, you can lower it instantly, but increasing it requires a 7-day waiting period — all for your own protection.
You'll receive an automatic alert when your set time is up. Long sessions can increase stress — taking regular breaks is a key habit of responsible gaming.
Pause your account for anywhere between 1 day and 6 weeks. It's the most effective way to keep yourself in check during stressful moments after a loss.
You can fully exclude yourself from the platform for anywhere between 6 months and 5 years. No marketing messages will be sent during the exclusion period.
Set your own maximum stake per bet. This tool is highly effective at reducing the risk of large losses. A family member can also set this limit on your behalf if needed.
A pop-up will appear at set intervals to remind you how long you've been playing and how much you've won or lost. This helps you stay aware and in control.
How to Recognise the Signs & Find a Way Forward
Gaming is primarily a source of entertainment. But for some people, it can gradually become a problem — especially when chasing losses leads to bigger and bigger bets. new pk is committed to responsible gaming because we want every one of our members to stay healthy and happy.
Online gaming is growing rapidly in Bangladesh — and so is the risk of problem gambling. New PK recognizes this reality, which is why we've built a comprehensive Responsible Gaming toolkit directly into our platform. All tools are completely free to use and can be activated at any time from your account settings.
Read through the signs below carefully. If one or more of these apply to your life, now is the time to seek help:
Important: If you recognize any of the warning signs above in your own life, there's no shame in it — this is a treatable condition. Reach out to New PK support or activate Self-Exclusion.
Log in to new pk and go to Account Settings > Responsible Gaming. From there, you can activate any tool. Step-by-step instructions are shown below:
Log in with your mobile number and password. If you've forgotten it, use the "Forgot Password" option.
Click on your profile icon or name in the top right corner. Select "Account Settings" from the dropdown menu.
Open the "Responsible Gaming" tab from the left-hand menu in Settings. All your protection tools are available in one place here.
Set a deposit limit, session timer, cooling-off period, or self-exclusion — whatever you need. Changes take effect immediately.
If you can't find a tool or need urgent assistance, reach out via Live Chat — support is available in Bangla 24 hours a day.
Custom limits can be set from a daily maximum of ৳5,000 up to a monthly maximum of ৳50,000. Lowering your limit takes effect immediately, but increasing it requires a 7-day cooling period.
Take a break for 1 day, 3 days, 1 week, 2 weeks, or 6 weeks. Your account will be inaccessible during this period, but you can still withdraw your existing balance.
Exclude yourself completely for 6 months, 1 year, 2 years, or 5 years. Any attempt to open a new account during the exclusion period will be blocked.
Set a maximum session limit of 1 or 2 hours. Once the time is up, you'll be automatically logged out and asked to confirm before logging back in.
Set a maximum daily or weekly loss limit. Once that amount is reached, your session will end automatically.
A pop-up will appear every 30 or 60 minutes showing your session time and balance change. Choose to "Continue" or "Stop" — make the call consciously.
Responsible gaming isn't just for you — it's for your family and loved ones too. Under new pk's responsible gaming policy, we will not serve anyone who is experiencing problem gambling. We want you to stay well and enjoy gaming for a long time to come.
Answer the following questions honestly — this is purely for your own awareness:
We are committed to ensuring that no member is treated differently regarding bonuses or services simply because they use our gaming protection tools.
If you feel gaming is having a negative impact on your life, take action now.
Use new pk's responsible gaming tools and keep gaming a positive part of your life. Register today and set up your protection settings.