Last Updated: January 2026

New pk Privacy Policy — a complete overview of how every piece of your information is kept secure

At New PK, your privacy isn't just a policy — it's our core commitment. This page clearly explains what data we collect, where it goes, and how it is kept secure.

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Core Guarantees
No Third-Party Sale of Data
Right to Delete at Any Time
Fully Encrypted Storage
Regular Security Audits
The Foundation of Privacy How We Protect Your Information
End-to-End Encryption

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption — the same technology used by banks worldwide. new pk holds itself to that same standard.

Sale of data strictly prohibited

New pk never sells or rents your personal data to third parties. Your information is used solely to ensure the quality of your experience.

Your data, your control

You can view, correct, or delete your data at any time. new pk recognizes you as the sole owner of your personal information.

Secure Data Storage

All personal information is stored in an encrypted format in ISO-certified data centers. Multi-layer firewalls are in place to prevent unauthorized access.

AI-Powered Security System

AI-powered detection identifies suspicious login attempts in real time. Any unusual activity triggers a temporary account lock and an immediate notification to you.

Regular Independent Audits

Every year, an independent third-party security firm conducts a full review of new pk's data protection practices. Findings from each audit are used to drive continuous improvements.

Read first: By creating an account or using any service on new pk, you agree to this Privacy Policy. If you have any questions, reach out to our support team — we're here to help.

1 Introduction

This Privacy Policy governs the data protection relationship between new pk ("we", "the platform") and all our users ("you", "member"). It applies to the website at https://newpk.biz and all associated mobile services.

New PK believes that privacy is a fundamental right in the digital age. This policy wasn't created simply to meet legal obligations — it exists because we believe your data is your asset, and protecting it is our ethical responsibility.

This policy was last updated in January 2026. Compared to the previous version, the sections on the right to erasure and cookie controls have been expanded in greater detail.

2 What Data Is Collected

New pk only collects data that is strictly necessary for service delivery and security. Requesting unnecessary information goes against our policy. Data categories collected are listed below:

Data Type Example Required?
Identity Information Full name, date of birth, NID/passport number Yes (KYC)
Contact Information Mobile Number, Email Address Yes
Financial Information BKash/Nagad number, transaction history Yes
Technical Information IP address, browser, and device information Automatic
Gaming Data Betting History, Session Duration, Game Preferences Automatic
Location Information General location (country/division level) Optional

new pk never stores your full bank account number, card number, or PIN/OTP. All payment processing is handled through third-party payment gateways.

3 How Data Is Collected

New pk collects information through several methods:

Direct Collection

This covers any information you provide directly — through registration forms, KYC uploads, support chat, or email. Submitting this information is entirely voluntary.

Automatic Collection

Certain technical data is collected automatically while you use the platform — including your IP address, browser type, page visit times, and session duration. This information is necessary to keep the platform secure and functioning properly.

Cookies & Tracking

New pk uses cookies to maintain your login session and improve your overall experience. Learn more about cookies Section 6 View.

4 Purpose of Data Use

Collected data is used strictly for the purposes listed below. Any use beyond these purposes is contrary to New PK's policy:

  • Account Management: Login, security, identity verification, and profile management
  • Payment Processing: Processing deposits, issuing withdrawals, and verifying transactions
  • Fraud Prevention: Detecting Suspicious Activity & Protecting Accounts
  • Customer Support: Helping You Resolve Your Issues
  • Legal Obligations: Compliance with anti-money laundering laws
  • Service Improvement: Using anonymized data to improve the platform
  • Legitimate Contact: Sending important updates, security notices, and bonus information

To stop receiving promotional emails, click the "Unsubscribe" link at the bottom of any email or contact our support team. Please note that security and account-related notices are required by law and cannot be opted out of.

5 Data Sharing Policy

New pk never sells or rents your personal information. However, data may be shared in the following limited circumstances:

Payment
Payment Processors
Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket. Nothing beyond that is shared.
Gaming
Game Provider Partners
Only session tokens are shared with Evolution Gaming and Pragmatic Play — no personal data whatsoever.
Security
Fraud Detection Services
IP and device fingerprint data is used in anonymized form for fraud prevention.
Law
Law Enforcement Agencies
We may be required to disclose data under a court order or direct instruction from a regulatory authority.

All third-party partners are bound by contract to comply with new pk's Privacy Policy and may not use your data for any purpose beyond what is specified.

6 Cookies & Tracking Technologies

New pk's website uses cookies — small text files stored in your browser. The types of cookies we use:

Essential Cookies

These cookies are required to maintain login sessions and ensure platform security. Disabling them will prevent the platform from functioning properly.

Functional Cookies

These cookies remember your preferences (such as language and theme). They can be disabled, but you will need to reset your preferences each time you log in.

Analytics Cookies

Anonymized usage statistics are collected to help us understand platform performance. This data never contains any personally identifiable information.

You can block or delete cookies through your browser settings. However, disabling essential cookies will prevent you from logging in. For detailed cookie settings, please refer to your browser's help section.

7 Data Retention Period

New pk does not retain your data longer than necessary. Retention periods by data type:

  • Account Information: For the lifetime of your account and 5 years after closure (as required by law)
  • Transaction Records: 7 years from the date of the last transaction (in compliance with financial regulations)
  • KYC Documents: 5 years after account closure
  • Support Chat Logs: 2 Years
  • Technical Logs: 180 Days
  • Marketing Preferences: Until you opt out

Once the retention period expires, data is securely deleted or anonymized. The period may be extended for legal or compliance reasons, in which case you will be notified.

8 Your Rights

New pk upholds the following rights regarding your personal data. These are your fundamental rights and require no justification to exercise:

Right to Access Data

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any information that is inaccurate or incomplete.

Right to Erasure

You may request the deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that data processing be restricted in certain circumstances.

Right to Data Portability

You may request a copy of your data to keep for your own records.

Right to Object

You may object to your data being used for specific purposes.

To exercise any of these rights, email us at support@newpk.biz or reach out via live chat. We are obligated to respond within 30 business days.

Certain data may not be erasable due to legal obligations (e.g., transaction records). In such cases, we will inform you of the reason.

9 Children's Privacy

New PK strictly does not provide services to anyone under the age of 18. None of our services are knowingly marketed to minors, and we do not collect any data from minors.

If a minor has created an account using false information and we become aware of it, that account will be immediately closed and all associated data will be deleted. If you know of a minor using New PK, please notify us at support@newpk.biz.

10 Security Measures

New pk uses industry-leading security technologies to protect your data:

  • 256-bit TLS/SSL Encryption: All data encrypted in transit
  • AES-256 Storage Encryption: Data stored in the database is encrypted
  • Multi-Factor Authentication: Additional verification for account access
  • Real-Time Monitoring: Security team active 24/7
  • Penetration Testing: Independent security audits twice a year
  • DDoS Protection: Automated Systems to Block Attacks

If you notice any security issue or suspicious activity, please contact support immediately.

11 Data Breach Policy

While we take every precaution to protect your data, in the unlikely event of a breach affecting user information, New PK will take the following steps:

  • Regulatory authorities notified within 72 hours of incident detection
  • Notifying affected users within 24 hours via email or SMS
  • Immediate action to reduce risk (password reset, session termination, etc.)
  • Full investigation of the incident and measures to prevent recurrence

12 Privacy Policy Updates

New pk may update this Privacy Policy from time to time. For any significant changes, registered users will receive at least 14 days' advance notice via email. The date of the most recent update is always shown at the top of this page.

Continued use of the platform after a new policy takes effect constitutes your acceptance of that policy. If you do not agree to the updated terms, please close your account and withdraw your balance.

Changes since the last update: the right to data deletion has been clarified, the cookies section has been updated, and the data breach notification window has been reduced to 72 hours.

13 Contact

For any questions about this Privacy Policy, or to request access to or deletion of your data, please contact us:

Data Protection Team
privacy@newpk.biz
Response time: within 30 business days
General Support
support@newpk.biz
Live Chat: 24/7 in Bangla

Common Privacy Questions

Yes, our support team can access chat history to assist you. However, this information is never shared with third parties and is used solely to improve our service. Chat records are deleted after 2 years.

After account closure, most data is deleted or anonymized. However, financial transaction records are retained for 7 years and KYC documents for 5 years due to legal obligations — after which they are also permanently deleted.

Email privacy@newpk.biz with the subject line "Data Export Request". Once your identity has been verified, a copy of your stored data will be sent to you within 30 business days.

new pk can only determine your general location (at country or division level) from your IP address, and this is used solely for security purposes. GPS or precise location tracking is not performed. If you do not grant location permission in the app, no location data will be collected.
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